Privacy Policy
Ryan’s Crossing is committed to handling personal information with care, clarity and respect.
1. Information We Collect
We collect only the information necessary to provide our services and manage your booking. This may include:
- Your name, email address and phone number
- Booking details and session history
- Information you provide through intake forms
- Pet information for pet-specific services
- Payment-related details processed securely through third-party providers
- Any optional information you choose to share with us
We do not collect or store credit card numbers on our own systems.
2. How We Use Your Information
Your information is used to:
- Schedule and manage appointments
- Provide supportive, educational and informational services
- Send confirmations, reminders and follow-up messages
- Provide digital resources when applicable
- Maintain accurate records for business operations
- Improve our services and client experience
We do not use your information for marketing without your consent.
3. Non-Medical, Non-Clinical Nature of Services
Ryan’s Crossing does not provide medical, nursing, counselling, legal or financial services. Any information you share is used solely to support educational and supportive conversations.
We do not store clinical health records or veterinary medical records.
4. How Your Information Is Stored
Your information may be stored in our booking platform, secure email communications and encrypted digital storage used for business operations.
We take reasonable steps to protect your information from unauthorized access, loss or misuse.
5. Sharing of Information
Ryan’s Crossing does not sell, trade or distribute your personal information. We may share information only when necessary to:
- Process payments through secure third-party providers
- Comply with legal obligations, such as a court order or safety concern
- Communicate with your veterinarian only if you explicitly request or consent
We do not share information with external partners for marketing or advertising.
6. Digital Products & Online Access
If you purchase or receive digital materials:
- Access is for personal use only
- We may track downloads to ensure proper access
- We do not monitor your private device activity
- Digital products are non-refundable once delivered
7. Cookies & Website Analytics
Our website may use basic cookies or analytics tools to improve user experience. These tools may collect non-identifying information such as page views, device type and general city-level location. This information is used only to improve website performance.
8. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion when legally permissible
- Withdraw consent for communications
- Ask questions about how your data is handled
To make a request, contact us through our official communication channels.
9. Retention of Information
We retain information only as long as necessary for booking and service delivery, business record-keeping, and legal or regulatory obligations. Information is securely deleted when no longer required.
10. Third-Party Services
Ryan’s Crossing uses trusted third-party services such as Cliniko, payment processors and email communication platforms. These providers maintain their own privacy policies and security practices.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and booking platform. Continued use of our services indicates acceptance of updated terms.
12. Contact Information
For questions about this policy or your personal information, please use the Ryan’s Crossing contact page.